Design matters

By Frank W. | Problems, solutions, and reflections through the lens of design

Digital

Three design updates to elevate the app experience for HBO Max

Bring great benefits to users with "minor" things

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Do I need to know everything before starting the design process?
Strategy

Do I need to know everything before starting the design process?

Ambiguity doesn’t have to be a roadblock; it can be turned into growth opportunities for you and your design skills.

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Mobile-first vs. mobile-must: where to start
User experience

Mobile-first vs. mobile-must: where to start

When designing digital experiences, how can we free the design process from arbitrary constraints and improve outcome?

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Do I have to “Try again in a few minutes”?
User experience

Do I have to “Try again in a few minutes”?

What might be a better way to have products keep delivering value even when they glitch?

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